Refund policy
Welcome to Mr. Fine. We are committed to providing high-quality food and agro products to our customers. Please read our Return & Refund Policy carefully before placing an order.
1. Food Products Return Policy
Due to the nature of food products and safety regulations, we generally do not accept returns of food items once they have been delivered.
However, returns or replacements may be approved in the following situations:
• Product received in damaged condition.
• Wrong product delivered.
• Product received with packaging damage affecting product quality.
• Product found to be expired at the time of delivery.
• Product missing from the order.
Any such issue must be reported within 48 hours of delivery.
2. Return Request Procedure
To request a return or replacement, please contact us at:
Email: contact@mrfine.store
Please provide:
• Order Number
• Product Name
• Description of the issue
• Clear photographs of the product and packaging
3. Replacement Policy
Where applicable, Mr. Fine may offer:
• Product replacement
• Store credit
• Full refund
The decision will depend on the nature of the issue and verification by our support team.
4. Refund Policy
Approved refunds will be processed within 5 to 7 business days after verification.
Refunds will be credited to the original payment method used during checkout.
Processing time may vary depending on the payment provider or bank.
5. Non-Returnable Products
The following products are not eligible for return or refund:
• Opened food packages
• Consumed products
• Products damaged after delivery
• Products returned without valid proof of issue
• Products purchased during special promotions unless damaged or defective
6. Order Cancellation Policy
Orders can be cancelled before dispatch.
Once an order has been shipped, cancellation requests may not be accepted.
7. Quality Assurance
All products sold by Mr. Fine undergo quality checks before dispatch. We take utmost care in packaging and shipping to ensure products reach customers in excellent condition.
8. Contact Us
Mr. Fine
Website: https://mrfine.store
Email: contact@mrfine.store
Customer Support Hours:
Monday to Saturday, 10:00 AM to 6:00 PM (IST)